Program in Supervisory Management (SM)
Enhance your confidence as a manager. The knowledge you gain in the Supervisory Management courses will help to increase your confidence as a supervisor. With enhanced practical knowledge of fair employment laws and supervisory skills, you will be better equipped to handle motivational and leadership roles, manage workflows, deal effectively with performance problems, and develop teamwork. The course will also help to enhance your confidence in your dealings with upper management. As you learn, you will be able to put your knowledge to work immediately.
The Program in Supervisory Management is best suited to the needs of new or entry-level supervisors. Experienced and mid-level managers should consider the Associate in Management program.
Required Courses and Topics Covered
The following courses are required to earn a Certificate of Completion.
SM 18—Essentials of Supervision: Role of the Supervisor; Improving Communications & Meetings; Transition to Supervisor; Motivation; Leadership; Coaching; Understanding Others; Fair Employment Laws & Regulations
SM 19—Supervisory Skills: Problem Solving; Functions of Management; Training; Automation; Work Management; Performance Appraisal; Problems & Opportunities; Time Management; Developing Teamwork
Course sequence: It is better to take SM 18 before SM 19.
Exam Type
SM 18/19: Exam on request (EOR). Sixty objective (multiple-choice) questions. Time allotted: 2 hours.
Each Supervisory Management exam is an Exam-on-Request (EOR) and can be taken in two ways. Take the multiple-choice exam (1) by computer at an Institutes Approved On-Site Testing Center or a Prometric Testing Center during our testing windows or (2) on paper in your workplace when you are ready. Read more about EOR exams.
Is this Program Right for You?
If you are new to the industry or are uncertain as to whether this program is right for you, try our online advising or fill out our a self-inventory form and mail it to the Institutes.
Get Started Now!
Get started now by ordering study materials. Save by ordering a package, which includes all study materials and the exam fee.
If you have questions, contact Customer Support at customerservice@cpcuiia.org.